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DocsDelivery

Delivery Setup

Configure delivery options so customers know how they’ll receive their orders.

Adding Delivery Methods

Where to Configure

In @ShopsBuilderBot , go to the Delivery section in your store settings.

What Methods Can I Add?

You can specify any delivery method you use. At checkout, you can request all necessary information from the buyer: full address, contact details, preferred delivery time, special instructions, etc.

Delivery Method Examples

Courier Services

DHL / FedEx / UPS

  • Fast international and domestic shipping
  • Tracking included
  • Reliable for time-sensitive orders
Name: DHL Express
Price: $15
Region: Worldwide
Time: 3-5 business days

Local Delivery Services

Glovo / Uber / Yandex Delivery

  • On-demand local delivery
  • Same-day service
  • Good for food and small items
Name: Glovo Courier
Price: $5
Region: Within city
Time: Same day (2-4 hours)

Postal Service

National Postal Service

  • Cost-effective option
  • Slower but reliable
  • Good for small packages
Name: Standard Post
Price: $3
Region: Country-wide
Time: 5-10 business days

Personal Delivery

“I’ll bring it to you myself”

  • Direct seller delivery
  • Flexible scheduling
  • Personal touch
Name: Seller Delivery
Price: Free / Negotiable
Region: Within 10km
Time: By arrangement

Self-Pickup

Customer picks up the order

  • No delivery cost
  • Immediate availability
  • Customer chooses pickup time
Name: Self-Pickup
Price: Free
Address: 123 Main Street, Unit 5
Hours: Mon-Fri 9:00-18:00
Phone: +1 234 567 8900

For pickup, provide:

  • Full address of your store, warehouse, or pickup point
  • Contact phone number
  • Business hours
  • Special instructions (parking, building access, etc.)

Information to Specify per Method

For each delivery method, include:

  • Method name — Clear identifier
  • Delivery region — Where it’s available
  • Price — Cost to customer
  • Estimated time — When to expect delivery
  • Special instructions — Any notes for customers

Self-Pickup vs Shop Address

Self-Pickup

Self-pickup is a delivery method where customers come to you to collect their orders.

How to configure:

  1. In @ShopsBuilderBot , go to Delivery section
  2. Add “Self-pickup” as a delivery method
  3. Specify your pickup point address

What to include:

  • Full address (street, building, floor, etc.)
  • Contact phone number
  • Business hours for pickup
  • Any special instructions (parking, building access)

Best practices:

  • Set clear pickup times
  • Provide location maps if possible
  • Confirm orders are ready before customer arrives
  • Have a system to track pickups

Shop Address

The shop address is separate from delivery methods — it’s displayed in the marketplace and shows where your business is located.

Purpose:

  • Displayed in the marketplace listing
  • Helps customers find your business location
  • Provides context about your business
  • May be used for location-based search in the future

How it differs from pickup:

FeatureSelf-PickupShop Address
PurposeDelivery methodBusiness location info
Where it appearsCheckout optionsMarketplace listing
Required for orders?Yes, if selectedNo
Customer actionChoose at checkoutView in marketplace

Example:

  • Self-pickup: “Come to our warehouse at 123 Main St, Unit 5”
  • Shop address: “Our business is located at 456 Commerce Ave, Downtown”

Delivery Information in Orders

What Customers Provide

At checkout, customers may need to enter:

  • Full address — Street, city, postal code, country
  • Contact details — Phone number or alternative contact
  • Delivery time — Preferred delivery window
  • Special requests — Floor, fragile items, etc.

Delivery Instructions

Use the delivery notes field for:

  • Building access codes
  • Gate information
  • “Call upon arrival”
  • Delivery restrictions

Handling Orders

Order Status Updates

Keep customers informed about their delivery status:

  1. Order confirmed — Payment received, preparing for shipment
  2. Shipped — Package handed to courier/postal service
  3. In transit — On the way to customer
  4. Delivered — Order completed

Tracking Information

If available, provide tracking numbers:

  • Courier tracking links — Direct to provider’s website
  • Postal tracking numbers — For national post services
  • Estimated arrival — Based on carrier information

International Delivery

What to Consider

  • Customs declarations — May be required for cross-border
  • Shipping times — Allow extra time for international orders
  • Local carriers — May differ by country

Customer Communication

  • Inform about possible delays
  • Provide customs documentation if needed
  • Clear return policies for international orders

Troubleshooting

Delivery Issues

  1. Verify address — Customer provided correct details
  2. Check with carrier — If using courier service
  3. Contact customer — For missing information
  4. Document problems — For future reference

Customer Claims “Didn’t Receive”

  1. Check delivery status with carrier
  2. Verify shipping address
  3. Check if signature was required
  4. Work with carrier on investigation

Best Practices

Clear Communication

  • Set expectations — Provide realistic delivery times
  • Update regularly — Keep customers informed
  • Be responsive — Answer delivery questions quickly

Flexibility

  • Offer multiple options — Different needs, different budgets
  • Clear pricing — No hidden fees
  • Simple instructions — Make pickup easy

Need Help?

If you have questions that aren’t answered here, reach out to our support team via Telegram . We’re here to help you get the most out of ShopsBuilder!

Next Steps

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