Mass Mailing

What is It?

Send promotional messages to all your customers through your shop’s bot — perfect for announcing sales, new products, or important updates.

How to Create a Mass Mailing

Step 1: Access Broadcast Messages

1. Open your shop settings
2. Select Broadcast Messages in the bottom menu
3. Choose Create a New Mailing

Step 2: Create Your Message

1. Enter the Subject — Clear headline that grabs attention
2. Write the Message — Short, compelling text about your offer

Step 3: Schedule or Send

• Send immediately — Message goes out in 15 minutes
• Schedule — Pick a convenient date and time

Step 4: Add a Button

Choose a button type to direct customers:

Set the button name and link:

• Button name: “Open Catalog”, “Shop Now”, “View Sale”
• Link: Your target URL

Step 5: Test and Finalize

1. Test your message — Send to yourself to verify
2. Review content — Check for errors
3. Send or cancel — After testing, message sends in 15 minutes or at scheduled time
4. Cancel option — Remove from list if you change your mind

Limitations

• Frequency: Maximum 5 mailings per month
• Availability: Premium feature only
• Recipients: All users who opened your shop at least once (except those who blocked it)

Best Practices

• Don’t spam — Send relevant, valuable content
• Personalize — Use customer names when possible
• Include clear CTAs — Tell customers what to do next
• Test timing — Send when customers are most active
• Keep it short — Brevity improves engagement
• Add value — Promotions, updates, useful information